What is website as a service (WaaS)?

Website as a service (WaaS) is a subscription model for business websites. Instead of paying one large invoice up front, you pay a monthly fee that covers the website itself and the work of keeping it running.

What is usually included

• Design and development of a responsive website for your business.
• Hosting, so the site is online and fast.
• Maintenance: software updates, backups and fixes.
• Security looked after by the provider.
• Basic SEO and performance optimisation at launch.
• Support when you need a change or have a question.

Who it suits

WaaS works well for small and medium-sized businesses, local shops, consultants, coaches and restaurants: anyone who wants a professional website without hiring a technical team or juggling several suppliers for design, hosting and upkeep.

The trade-offs, honestly

A monthly fee continues for as long as you use the service, so over several years the total can approach, or even pass, the cost of a one-off build. In return you get predictable costs, ongoing care and no surprise bills. Before you sign up with any WaaS provider, ask:

1. Can I cancel at any time, and is there a minimum term?
2. What happens to my website, domain and content if I cancel?
3. Which changes are included, and which cost extra?
4. Who owns the domain name?

How Excelsites approaches it

Excelsites plans start at £49 a month, with no long-term commitment and a refundable guarantee. Design, development, hosting, updates, SEO basics and support are bundled together, and you can add extras such as custom design or digital marketing, or move to the Commerce plan if you need an online store.

Is it right for you?

If you would rather spread the cost, avoid a big up-front bill and hand the technical work to someone else, WaaS is worth a look. If you have in-house developers and very specific requirements, a custom build may suit you better.